Safety and privacy, in writing
Location sharing is the whole product, so these are rules, not settings. Each one is a clause in the privacy policy and is built into the app.
You always see who can see you
A sharing indicator stays on screen and the full list of viewers is one tap away. Sharing can never be set up so the person being tracked can't tell.
Stop means stop
Stopping takes effect immediately and kills any public link. A new member only sees locations from the moment they join.
30 days, then gone
Precise location points are deleted after 30 days. Only a coarse route summary (about 1 km) is kept for 12 months.
Report and block, silently
Blocking stops future shared trips without telling the other person. Safety alerts are never suppressed by a block.
Stored in India, under DPDP
Delete your account with a 7-day grace period; data leaves backups within 35 days. Export your data any day.
No ad tracking
No advertising ID, no tracking prompt, no cookies on this site. Analytics is on by default and you can turn it off.
What the safety layer does on the road
SOS
One hold sends your position to the group and an SMS to your emergency contacts, with a map link that works without the app.
Crash and fall detection
The phone's sensors flag a likely crash. It stays silent until validated, then alerts the group. You can cancel in 20 seconds.
Stopped or lagging
An alert when a rider stops unexpectedly or falls behind, with a one-tap regroup suggestion.
Driving lock
In Ride Mode the map locks to the essentials and messages are read aloud. No typing at speed.
Safety features assist and are not guaranteed. They never replace emergency services and never dial them for you. Read the safety disclaimer.
The documents
- Privacy policy
routesmate.com/legal/privacy · English and Hindi - Terms and conditions
routesmate.com/legal/terms · English and Hindi - Safety disclaimer
routesmate.com/legal/safety · English and Hindi - Community guidelines
routesmate.com/legal/community · English and Hindi - Refunds and cancellation
routesmate.com/legal/refunds · English and Hindi - Contact and grievance officer
routesmate.com/legal/contact · English and Hindi
Your next ride, together from the first kilometre.
Free for up to 10 riders. Your first trip is premium, on us.