Refund & Cancellation Policy
Summary
- Trip Pass and Plus are bought and refunded through Google Play on Android or, where offered, Apple’s App Store on iOS.
- Cancel Plus any time in Google Play; you keep it until the paid period ends.
- Premium features are never removed during an active trip.
- UPI settle-up money goes directly between members — we never hold it, so we cannot refund it.
1. What you can buy
| Product | Price | Type |
|---|---|---|
| Trip Pass | ₹99 | One-time, for one trip and all its members |
| Routemates Plus — monthly | ₹149 / month | Auto-renewing subscription |
| Routemates Plus — yearly | ₹999 / year | Auto-renewing subscription |
First-time Plus subscribers may be offered a 7-day free trial. Your first trip as owner may include premium features free. The final price is the one Google Play shows before you confirm.
Seller: purchases are processed by Google Play (Google India Digital Services Pvt. Ltd. is the merchant of record for Indian users) or by Apple’s App Store on iOS. The service is provided by LORS Nexus, New Delhi, India (full postal address sent on request to [email protected]), [email protected]. Prices shown in the store include GST. Business registration numbers are published on the Contact & Grievance page.
2. Cancelling Plus
- Cancel in Google Play → Payments & subscriptions → Subscriptions → Routemates. Uninstalling the app or deleting your account does not cancel it.
- Cancelling stops the next renewal. You keep Plus until the end of the period you already paid for. We do not refund the unused part of a period, except as stated below or where the law requires.
- To avoid being charged after a free trial, cancel before the trial ends.
- If a renewal payment fails, Google Play may give a grace period; Plus continues during it and stops if payment is not fixed.
3. Refunds
- Within 48 hours of purchase you can request a refund directly from Google Play (play.google.com → Order history, or Google’s refund form). Google decides these requests under its own policy.
- After that, write to [email protected] or use Help & Support with your Google Play order number. We will refund where:
- you were charged twice for the same thing (Google refunds duplicates automatically, usually within 3 days);
- a purchased feature did not work and we could not fix it;
- we permanently stopped a feature you paid for before your paid period ended (a fair pro-rata refund);
- the law entitles you to one.
- Approved refunds are paid by Google Play to your original payment method, normally within 3–5 business days and at most 14 days of approval; on iOS, Apple refunds under its own policy. We decide a refund request within 7 days of receiving it.
- A refunded Trip Pass or subscription is never switched off mid-trip. It ends when the current trip ends.
4. UPI settle-up between members
Expense splitting only keeps a record. When you settle up, you pay another member directly from your own UPI app. Lorsnexus never receives, holds or moves this money and cannot refund it. If a payment goes wrong, contact the other member or your bank or UPI app.
5. Paid trip joins (not yet available)
Organisers charging for a seat on a trip is a planned feature, processed by Razorpay. It is not available yet. Before it launches we will publish its refund rules here (including the organiser’s cancellation policy and a full refund whenever an organiser cancels) together with separate Organiser Terms.
6. Complaints
If you are unhappy with how a refund was handled, contact the Grievance Officer (see the Contact & Grievance page). You may also approach the National Consumer Helpline (1915) or a Consumer Commission.